|
|
|
|
MICHAEL J. SAKAL
SUMMARY A
hardworking, productive and energetic professional with diversified experience
in the communication industry that spans 15 years. Strengths include paying attention to details and the ability
to work independently as a self-starter or as a part of a team. PROFESSIONAL
EXPERIENCE
CABLE LINE, Inc.
2002 Cable Modem
Installer Installation and service of Cable Modems and residential cable installations. . LHR
CABLE AND SATELLITE SERVICES
2001 Director
of Technical Operations Involved in both corporate and
local cable operations. Duties included, but not limited to Installation
Management, Routing, Damage Claims, Quality Control, Technician Field Training,
Implementing Technical Policies and Procedures. Directed operations of cable Installations, @ Home Services,
MDU rebuild and Underground projects. BROADBAND
SERVICES, INC. / VALLEY ANTENNA & SATELLITE
1999-2001 Technical
Support Manager / Site Support Specialist Managed Technical Support Team.
Directly oversaw and managed over 130 technicians in 51 counties
throughout Pennsylvania, New Jersey, Delaware, Maryland and Virginia. Resolve
customer and technician inquiries and complaints.
Other duties included, but not limited to Installation Management,
Routing, Damage Claims, Quality Control, Technician Field Training, Implementing
Technical Policies and Procedures, maintaining company network server and 40+
desktops and laptop computers, generate and maintain multiple reports, assist
with Call Center Operations. GLOBAL CABLE
1998-1999 Project Manager Responsible
for day-to-day operations. Managed
technicians in Eastern Pennsylvania. Route and dispatch work assignments for
technicians. Performed Quality
Assurance in the field. Resolve
customer inquiries and complaints. Distribute
materials to contractors. Monitor
and maintain service reports for Global’s satellite division. PRIMESTAR - TIME WARNER SATELLITE SERVICES
1997-1998 Quality Control Technician/Technical Dispatcher Route
and dispatch work assignments for technicians.
Resolve customer inquiries and complaints.
Inspect and maintain quality of work performed in field.
Distribute materials and equipment to contractors. SATELLITE SYSTEMS, INC.
1994-1997 Senior Installer/Lead Technician Installation
and service of satellite systems including Primestar, DishNetwork and C-band.
Field trainer for Primestar technicians. Tested all receivers returned
from service work for reissue. FISHER’S STEREO
1993-1994 Sales Manager Managed
Sales staff and car audio installers. SHAMMON/SHANCO CABLE, INC.
1993 MDU / Construction Supervisor Managed
technicians in charge of Cable Plant and MDU construction in the Atlantic City
Area. TCI CABLE, INC.
1992-1993 CLI / Service Technician Cumulative
Leakage Indication technician. Responsible
for the detection and repair of signal leakage in Key West Florida and the lower
Keys. Detected / repaired /
replaced aerial and underground Drops, Hard-line, Taps, and Amplifiers.
Performed customer and Head-end maintenance. OCEAN CABLE GROUP, INC.
1987-1992 Senior Installation/Service Technician Installed
and serviced cable TV systems; specialized in CLI detection and repair. Involved in Installs, MDU, Rebuild and emergency services. FISHER ENTERPRISES
1983-1987 Sales Manager Managed
Sales staff and car audio installers. EDUCATION Berks Vo-Tech West, Leesport, PA Electricity Governor Mifflin High School, Shillington, PA
COMPUTER
SKILLS
Click HERE for Downloadable Word Document |
|
|
